Results generally take 24 hours from arriving at the lab.
Where swab kits are dropped before 6:30am 7 days a week, most results are received the very same day, and all results should be returned the next day by 12:00 noon. For kits dropped after 6:30am, most results are received the next day, and up to 12:00 noon the day after.
Results are issued by email link to your order page, or you can check for your results at any time by visiting your order summary page under the My Account section of this website, or by clicking here.
Please do not call our team to chase results as they are unable to assist over the phone. Please be patient and we will return the results to you as soon as we have them.
If you have not received your results within 36 hours, and urgently need them, you may contact us by email at firstname.lastname@example.org.
Please include your original order and/or booking number and the billing or account name where possible.