Due to being an official government test, and the code being unique to each order, we are unable to refund any orders once a sample ID is linked to all individuals on your order.
This is due to concerns about travellers booking tests, entering the code onto the passenger locator form to enter the UK then obtaining a refund.
We are committed to the safe control of our borders through robust testing, and therefore must ensure all orders are used in the appropriate manner.
This includes day 8 tests being returned if you test positive on day 2. We do not accept returns or cancellations of any kind on these kits.