Results generally take 24 hours from arriving at the lab.
Due to the way the labs batch process sample, occasionally this may take slightly longer and then upload the results of large batches of tests.
Results are issued by email link to your order page, or you can check for your results at any time by visiting your order summary page under the My Account section of this website, or by clicking here.
You should receive your results 24 hours of your sample arriving at the lab.
Where swab kits are dropped before 6:30am 7 days a week, most results are received the very same day, and all results should be returned the next day by 12:00 noon. For kits dropped after 6:30am, most results are received the next day, and up to 12:00 noon the day after.
Please do not call our team to chase results as they are unable to assist over the phone. Please be patient and we will return the results to you as soon as we have them.
If you have not received your results after 48 hours, and urgently need them, you may contact us by email at firstname.lastname@example.org.
Please include your original order and/or booking number and the billing or account name where possible.