An inconclusive (or "void") result is a result that is neither positive or negative
This kind of result isn’t common but does occur from time to time.
It will be necessary for you to have a retest, and LivingCare cannot be held accountable for any delays to travel as the result of an inconclusive test. Our team will contact you to arrange another swab appointment if you have an inconclusive result. Retests are chargeable but we will issue you with a discount code to take this at the discounted rate of £65.