Full instructions are included with your lateral flow test kit which we provide in the same package as your tests.
As a quick guide, either scan the QR code printed on the instruction form to take you to the correct section of our website, or go to travel.livingcare.co.uk and log in by clicking "My results" or "orders" in the top right or by opening the website menu if using a mobile.
Find the appropriate order in your account, and then use the "submit sample date, time and photo" button to upload the photo for the right person. Failure to upload the correct photo to the correct person on the order will result in your sample being rejected and require you to upload it again to the correct person which may delay results, so please ensure you upload your photo to the correct person.
Once your photo is uploaded, you will receive your results within a few hours if uploaded between 9am and 6pm (UK time). Where uploads are submitted later than 6pm, you will receive your results the next day.
We issue results 7 days a week.