Login and account help (including upload instructions)
- How can I cancel my order?
- How to access results in your online account
- There isn't an option to upload next to my lateral flow test order in my account
- How to upload photos for the virtual lateral flow test
- Transaction showing as "pending" or "on hold" what does this mean?
- Having issues logging in?
- How to track delivery of tests once you've ordered
- When booking, the website says "Format of fields incorrect" or won't accept postcode, passport number or date of birth
- What format do certificates come in?
- How to change patient details on swab tests