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  1. LivingCare & Skinfinity
  2. Private COVID-19 Swabbing
  3. Login and account help (including upload instructions)

Login and account help (including upload instructions)

  • How can I cancel my order?
  • How to access results in your online account
  • There isn't an option to upload next to my lateral flow test order in my account
  • How to upload photos for the virtual lateral flow test
  • Transaction showing as "pending" or "on hold" what does this mean?
  • Having issues logging in?
  • How to track delivery of tests once you've ordered
  • When booking, the website says "Format of fields incorrect" or won't accept postcode, passport number or date of birth
  • What format do certificates come in?
  • How to change patient details on swab tests
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